Refund Policy

Refund Policy — Kindcore Comforts

Refunds for Damaged or Defective Items

At Kindcore Comforts, each item is custom‑made when you place your order. Because of this, we do not offer refunds for buyer’s remorse, sizing issues, or general returns.

Refunds are only issued for orders that arrive damaged, defective, misprinted, or incorrect.

If you experience any of these issues, please contact us within 30 days of delivery at kristen@kindcorecomforts.com with:

• Your order number

• A brief description of the issue

• Clear photos of the damage or defect

Once verified, your refund will be approved.

Refund Method

Approved refunds are issued directly to your original payment method. We cannot issue refunds to alternate cards, accounts, or payment methods.

Refund Processing Time

Once your refund is issued:

• Most banks and credit card providers post refunds within 5–10 business days

• Some institutions may take longer depending on their internal processing times

You will receive an email confirmation once your refund has been initiated.

Refunds for Incorrect Orders

If you received the wrong item, color, or size due to a fulfillment error, you may choose:

• A full refund, or

• A complimentary replacement

You do not need to return the incorrect item.

Non‑Refundable Situations

Refunds cannot be issued for:

• Buyer’s remorse

• Ordering the wrong size

• Normal wear and tear

• Damage caused after delivery

• Orders reported after the 30‑day window

Questions or Support

If you need help with your order, sizing, or fit, please reach out to us at kristen@kindcorecomforts.com. We are a small, heart‑led business, and we’re always happy to help.